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The Frenemy Below
If Sun Tzu had worked in Tech Support, he might have opined ‘If you know your users and know your IT department, you need not fear a thousand PC outages.’ Business Reporter’s resident U.S. ‘blogger...
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Synch the Bismarck!
If you don’t have shared workplace experience to draw on when teaching, a shared pop culture experience will have to do. Business Reporter’s resident U.S. ‘blogger Keil Hubert describes a nautical...
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One Step Declined
Engineering skills aren’t nearly as important as people skills when you’re interacting with upset customers. Business Reporter’s resident U.S. ‘blogger Keil Hubert teaches young would-be technicians to...
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The American View: Training Daze
Everybody hates taking CBTs. Everybody hates taking post-course exams. So, why do we keep putting people through this? Business Reporter’s resident U.S. ‘blogger argues that we need to do away with the...
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The American View: (Green) Room for Improvement
Train as you fight, and you’ll fight as you trained. Business Reporter’s resident U.S. ‘blogger suggests using an obscure (but brilliant) horror movie to help convince skeptics why effective training...
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The American View: The Most Dangerous Shame
Why all this talk of learning from the defence sector? Business Reporter’s resident U.S. ‘blogger argues that the private, public, and defence sectors all have best-practices that can, should, and...
View ArticleEducation and skills development for the digital economy
A concerted effort to bridge the digital skills gap is key but an inclusive, broad-church approach is needed to make the digital project a real success There is general consensus regarding a...
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